Refund Policy

Unambiguous and equitable refund terms for your confidence

Overview

At PebbleTimberPath, we recognize that situations may evolve, and we aim to establish transparent and just refund practices. This policy elucidates the conditions when refunds might be granted for yacht charter services.

Before you book, please examine this policy diligently. By reserving a charter with PebbleTimberPath, you concede to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement minus handling charges

Processing Duration: 5-7 business days

Handling Charge: $50 for credit card dealings

Prerequisites: Must be applied for in written form via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: 50% of the aggregate charter cost

Processing Duration: 7-10 business days

Handling Charge: $25 subtracted from the reimbursement

Prerequisites: Justifiable reason demanded; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Reimbursement not available

Exception: Exceptional conditions might be contemplated

Substitute: Management may offer a credit for charters at their discretion

Prerequisites: Documents necessary for emergency contentions

Weather-Related Cancellations

Our Weather Guarantee

Security is our utmost concern. If weather elements are evaluated as hazardous for charter ventures by our skilled captain, we present adaptable options:

  • Full Refund: A comprehensive refund if rescheduling cannot be accommodated
  • Reschedule: Relocate your charter to an upcoming available slot without extra cost
  • Charter Credit: Earn a voucher valid for one year from the initial charter's date

Weather Assessment Procedure

Our climate examination comprises:

  • Evaluation of wind force and trajectory
  • Swell magnitude and ocean conditions
  • Outlook for visibility and precipitation
  • Notices and alerts from the Coast Guard
  • Expert captain’s judgment on safety

Decision Timing: Verdicts on weather cancellations are concluded not later than 4 hours before the planned takeoff.

Medical Emergency Refunds

Emergency Situations

We comprehend that unexpected medical emergencies might arise. Circumstances that may warrant particular reconsideration include:

  • Abrupt sickness or injury leading to hospitalization
  • Passing of a direct family member
  • Military conscription or urgent recall
  • Juridical duty or legal subpoena
  • Natural catastrophes affecting journey

Documentation Criteria

For emergency repayment claims, kindly supply:

  • Certification from a medical authority or hospital substantiation
  • Death certificate (if pertinent)
  • Formal military mandates
  • Legal summons or note of juridical duty
  • Travel notices or declarations of emergency

Processing: Emergency refunds are completed within 3-5 working days after obtaining the necessary documents.

Operational Cancellations

Mechanical Troubles

In the event your specifically appointed vessel encounters mechanical issues that aren’t promptly solvable:

  • Replacement Vessel: We will make efforts to provide a similar substitute
  • Full Refund: If a substitute isn't within reach
  • Partial Refund: If the surrogate vessel is different in pricing
  • Compensation: Extra recompense may be rendered for any inconvenience

Crew Unavailability

In exceptional cases where certified crew becomes unattainable:

  • A substitute crew will be allocated if feasible
  • Total refund if the charter can't proceed
  • Rescheduling without added charges

Refund Processing

Repayment Mode

Reimbursements are transacted back to the original methodology used for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

$50 fee for cancellations more than 72 hours beforehand

Bank Transfer Processing

$25 fee for every bank transfer reimbursement

International Processing

Supplementary fees may be incurred for transactions abroad

Charter Credits

Occasions for Credit Offers

Charter vouchers might be suggested as an alternative to repayments under certain conditions:

  • Abbreviated cancellations (underneath 24 hours)
  • Cancellations due to climatic issues
  • Spontaneous rescheduling solicitations
  • Unexpected operational setbacks

Credit Stipulations

  • Validity: One year from the date of issuance
  • Non-transferability: Cannot be conveyed to others
  • Amount: Full value of the charter (exempt from processing charges)
  • Utilization: Applicable to any free charter
  • Lapse: Not extendable past one year

Partial Service Refunds

Interruptions in Service

If your chartered service is halted or truncated due to circumstances we control:

  • Proportional reimbursement based on untouched duration
  • Credit for an equivalent future charter
  • Free of charge extras or enhancements

Disruptions Caused by Guests

If a charter ends prematurely owing to guest misbehavior or infringing safety rules:

  • No repayment for the remaining period
  • Full charge is still accountable
  • Extra fees might be imposed

Dispute Resolution

In case of dissatisfaction with reimbursement decisions, you may:

  • Ask for a reassessment by our administration
  • Present additional proof or documentation
  • Seek a settlement through consumer protection bodies
  • Engage in legal channels as sanctioned by governing laws

How to Submit a Refund Request

Step 1: Reach Out

To start your refund inquiry:

Step 2: Provide Necessary Details

Your request should include:

  • Proof of booking identification
  • Date and hour of the charter
  • Reason for calling off
  • Supportive papers (if needed)
  • Chosen method for refund

Step 3: Evaluation and Completion

Our team will acknowledge your application within a day, evaluate it against the policy, reach a verdict within two days, and implement accepted repayments as per the mentioned timelines.

Important Remarks

  • All requests for reimbursement must be communicated in writing
  • Repayments are conducted in $ irrespective of the initial currency used
  • Purchasing travel insurance is heavily advised
  • This policy is subject to adjustments given a 30-day notification
  • Reimbursements adhere to prevailing taxes and laws

Contact Details

For queries regarding refunds or to advance a request for refund:

Refunds Department
PebbleTimberPath Marine Services Ltd.
Yacht Haven Grande, 5304 Yacht Haven Grande
St. Thomas 00802
U.S. Virgin Islands

Phone: +1 340-774-9500
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 22, 2026

This reimbursement policy aims to be equitable and clear. We invite you to scrutinize these conditions thoroughly ahead of reserving and approach us should you have any inquiries.